Our commitment
KinnectAI has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). We remove it, close the accounts involved, and report it to the National Center for Missing & Exploited Children (NCMEC) as U.S. law requires.
KinnectAI LLC operates KinnectAI, a private, family-only social platform. These standards apply to every account, every Family, and every feature, including The Line, Memory Box, Family Tree, Gathering Rooms and invitations. They work together with our Terms of Service and Privacy Notice.
Who can use KinnectAI
KinnectAI accounts are available only to people in the United States who are 18 or older. Every user enters a date of birth and confirms they are 18+ at sign-up. Anyone under 18 is blocked with the message “You need to be 18+ to join at this time.” If we learn an account belongs to someone under 18, we close it and delete the associated personal information.
Children appear on KinnectAI only as Family Tree entries that an adult relative creates (Messages for a Minor). These entries are protected:
- A minor’s entry is visible only within the creator’s Family.
- Media left in a minor’s entry is visible only to the adult who created it until the minor joins as an adult.
- A minor cannot receive invitations or hold an account while under 18.
- A minor’s name, date of birth and media are never used for advertising or partner content.
A parent or guardian can ask us to correct or remove information about their child at privacy@kinnectai.app.
What is prohibited
The following are prohibited anywhere on KinnectAI, in any feature, including private and scheduled content such as Memory Boxes:
These rules apply no matter who posts the content, including a relative, and no matter who can see it.
How we prevent it
KinnectAI is built to keep children out of reach of strangers:
Adults only.
Only users 18 and over can hold accounts, and every user’s age is checked at sign-up.
Private by design.
KinnectAI is not public. Content is visible only to the Family members you choose, is not searchable on the open web, and is not visible to other Families.
Confirmed relationships.
People who join from an invitation say how they are related, and the inviter confirms the relationship before they become Kin. Users are matched with relatives already on KinnectAI only if they turn on Discoverable by relatives.
Family-appropriate confirmation.
Before sharing content, users confirm it is family appropriate.
Blocking and reporting.
Users can block, mute or report any person or content at any time.
No targeting of minors.
Information about minors on a Family Tree is never used for advertising, never shown to advertisers, and never shared with partners.
How to report a child safety concern
If a child is in immediate danger, call 911 first.
To report in the app:
- Open the post, comment, Memory Box item, Family Tree entry, Gathering Room or profile.
- Tap the ··· menu and choose Report.
- Select Child safety and send the report.
You can also email safety@kinnectai.app. Please don’t attach or forward the content itself; describe where it appears instead.
Reports are kept confidential from the person reported. You can also report directly to NCMEC’s CyberTipline at report.cybertip.org or 1-800-843-5678. People who are not KinnectAI users can report to us by email.
What happens after a report
Child safety reports are reviewed ahead of all other reports. When we confirm a violation, or otherwise become aware of apparent CSAM on KinnectAI, we:
Review. Trained KinnectAI personnel review the report, accessing content only as needed for that purpose.
Remove. We remove the content from KinnectAI so no one else can see it, including in Memory Boxes, Family Trees and Gathering Rooms.
Act on the account. We permanently ban the accounts responsible and stop them from creating new ones.
Report. We report apparent CSAM to NCMEC’s CyberTipline, as required by 18 U.S.C. § 2258A.
Preserve. We preserve the content and related account information as the law requires, so investigators can use it, and restrict access to it.
We do not notify the reported user in a way that could interfere with an investigation.
Working with law enforcement
We cooperate with NCMEC and with law enforcement investigating child sexual abuse and exploitation. We respond to valid legal process, and we may disclose information without it where the law allows and a child faces an emergency involving danger of death or serious physical injury.
Law enforcement agencies can contact us at safety@kinnectai.app.
Contact and updates
Our designated child safety contact can answer questions about these standards and our CSAM prevention practices:
We review these standards at least once a year and whenever our features or the law change. The date at the top of this page shows when they were last updated.
Related policies: KinnectAI Terms of Service and KinnectAI Privacy Notice.